Title Business Director
Categories Advertising Technology, Client, Client Services, Media Agency-Cross Media/ Offline, Media Owner
Salary 70k +
Location London UK


Our client is looking for an inspiring, proactive and energising Business Director to work across a number of the brands that sit within what is both our largest and founding client.

Your primary responsibility will be to retain and develop your client business through meeting and anticipating needs, by delivering a service that makes a discernible difference to their business, and building, leading and motivating a team to fantastic work.

You will be expected to develop and manage client relationships at the very highest level, e.g. Marketing Director, Managing Director/CEO, ensuring that those clients love and trust you, the team and the agency.

Reporting directly to the Managing Partner with responsibility for the clients business, you will be responsible for leading a team of planners, from both offline and online disciplines, and specialists from investment through to data analytics. You must be able to direct the planning and client service activities of the team across disciplines, and in a fully integrated way that co-ordinates the activities of our specialist divisions effectively.

You will work closely with them and the relevant Heads of those teams to ensure they are highly motivated, delivering outstanding results and ensuring we are ‘universally recognised as at the very top of our game’ by your clients.

In order to do this they need to drive the quality and control of strategic development and thinking across their client portfolio, drawing on the relevant resources and proprietary tools within the client.  It is also imperative that you oversee the successful delivery of optimal value in buying across platforms, working closely with specialist units where necessary across the different media disciplines.

Our Business Directors need to demonstrate and retain a strong external industry profile and be seen as a leader internally. They must be seen to challenge colleagues, other agencies, media owners and clients in a positive and productive way.

You will also have a wider leadership role across the business and beyond, contributing fully to the growth and quality of our business offering, ensuring that the agency continues to thrive; being a destination agency for clients and people; inspiring work of industry leading quality, both now and in the future; and maximising profitability.


Our client is a communications planning and buying agency, with a customer base of some of the world’s most interesting and exciting brands. They have never aspired to be the biggest however, simply the best. Their vision is now to be ‘universally recognised as at the very top of their game’ – by their customers, their people, their partners.

They  only hire people passionate about the type of businesses and brands they work with. They keep them motivated and inspired through the creation of challenging and rewarding roles, nurturing their passion for communications and their client’s business wherever we can, whatever that be. They believe this leads to better ideas and greater commitment.

Essential Skills


Self assurance

Strong instincts

Outstanding presentation skills

The ability to sell ideas

Proven ability to manage and inspire clients and people internally, leading by example

Problem identification and solving at a senior level

Identifying opportunities proactively, and making them happen

Conflict management skills

Client Service and Delivery

  • Take overall responsibility for client relationships in terms of service levels, integration, output and team, acting decisively on client feedback, reviews and audits
  • Develop comprehensive knowledge of client business, brands and markets
  • Understand the broader macro business context in which they operate
  • Ability to proactively identify strategic requirements and issues for clients, and provide effective solutions across relevant comms platforms
  • Provide quality control on all key presentations and work produced by team, understanding fully the standard of excellence required
  • Continually maximise revenues from clients and proactively identify relevant new income opportunities, leveraging the opportunities that exist through the agency and group SBUs/specialists
  • Regularly entertain senior clients
  • Quickly identify potential threats to client relationships, and work closely with Exec team to resolve
  • Be able to negotiate terms of business and effectively manage the profitability


  • Attract and retain great people
  • Demonstrate necessary leadership skills – foster a strong spirit and morale within teams
  • Manage, motivate and develop the teams, ensuring that they are stretched and stimulated by work
  • Identify training needs, skills gaps and developmental needs
  • Nurture core talent within the team
  • Guide the team to fully leverage the negotiation opportunities in buying
  • Be a sounding board and mentor to more junior people across teams
  • Be a consistent advocate for the values and ambitions of the agency

New Business Role

  • Be able to lead new business pitches or work closely with the Exec team lead
  • Provide support in creds meetings and speculative new business approaches
  • Demonstrate proactivity in prospecting new business opportunities


  • Assess profitability of clients and manage resource accordingly
  • Ensure the smooth financial administration of the business and that the team maintain a positive and effective working relationship with finance
  • Appreciation of the wider agency business model and finances

External Role

  • Be a figure head for the client with media owners, trade press and/or partner agencies
  • Promote the agency and its work, values and strengths


  • Sharing responsibility with other senior managers for driving the agency forward and meeting ambitions
  • Drive integration and collaboration across the agency
  • Play a key role in delivering the agency’s brand promise internally, and ensuring our goals and values are focused on our people
  • Identify, lead and deliver initiatives to improve the company
  • Contribute to agency meetings where relevant
  • Edit and write awards entries
  • Resolve any issue between different teams collaborating across key client business 
Apply Now